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Sap CRM

Sap CRM

Verified

SAP CRM is the customer relationship management solution offered by SAP Software Solutions, the international software conglomerate. SAP is a leader in the software industry, with more than 26 software products that are sold across the globe. Many of the US Government systems are SAP implementations.

SAP CRM is a traditional CRM Software product that is used heavily across the Aerospace and Defense industries. Some of the features incorporated into SAP's CRM product include dynamic reporting, crm analytics, account and contact management, opportunity tracking, team building, social selling.

This product is geared toward large enterprise business, we do not recommend SAP CRM for small businesses.


Cloud Deployment: No
On-Premise Deployment: Yes
Website: http://www.sap.com

CRM Features


Analytics
  • Custom Dashboards
  • Custom Reports
  • Schedule Reports
  • Standard Dashboards
  • Standard Reports
Customization
  • Custom Buttons
  • Custom Fields
  • Custom Links
  • Custom Modules
  • Page Layout
  • Rename Tabs
  • Schedule Fields
Documents
  • File Management
  • File Sharing
  • Folder Sharing
  • Nestable Folders
Inventory
  • Invoices
  • Products
  • Purchase Orders
  • Quotes
  • Sales Orders
Marketing
  • Auto Responders
  • Campaign Management
  • Email Opt-Out
  • Email Templates
  • Mass Email
Sales
  • Accounts
  • Activity Tracking
  • Calendar
  • Contacts
  • CRM Views
  • Forecasting
  • Leads
  • Opportunities
  • Scripts
Support
  • Cases
  • Client Portal
  • Email-to-Case
  • Solutions
  • Surveys
Telephony
  • Auto Attendant
  • Call Queues
  • Call Recording
  • Click to Dial
  • Inbound Calling
  • IVR
  • Outbound Calling
  • Virtual Phone System
  • Voicemail
  • Voicemail-to-Email
Web Forms
  • Accounts
  • Auto Responder
  • Cases
  • Contacts
  • Leads
  • Notify Owner
Workflow
  • Alerts
  • Approval Process
  • Assignment Rules
  • Case Escalation Rules
  • Convert
  • Field Updates
  • Rules
  • Tasks
  • Time Based Actions
  • Webhooks

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