Zendesk

Zendesk is a principal player in the Web-based help desk market. It offers a customizable front end portal, live chat features and seamless integration to dozens of applications like Salesforce and Google Analytics. It is accessible on your iPhone, iPad, Android or Blackberry. Implementaion takes minutes.

It’s also quite customizable to meet the unique needs of a business, and it allows customers to communicate with you across multiple technology-based channels (Internet, email, mobile, Twitter and more).

Zendesk is a complete customer support solution. Both the help desk and customer support applications are offered on a stand-alone basis and knowledge management is also included as part of the integrated suite. The system was designed to be used across a wide range of vertical markets including technology, government, media and retail, and is scalable for businesses small to large.

Founded in 2007 and now based in San Francisco, Zendesk has quickly amassed over 60,000 customers. Their clients include Groupon, Adobe, Xerox, Dropbox and thousands more.