Team Support

Teamwork is the secret to a successful client support team—the more effective the team, the better the customer experience. TeamSupport is a customer support program that helps teams work better together by eliminating miscommunications, improving customer communication and swiftly addressing client issues. TeamSupport’s full-service software suite was built for the team that drives a company's customer service.

TeamSupport has several key features that are unique and essential to enhancing team collaboration and delivering cohesive customer support. Customer requests coming in through multiple channels are assigned a ticket. Ticket Automation allows your support staff to flag messages by type or word. For example, a flag could be added for any support request containing the word “frustrated” or “upset,” allowing your team to prioritize the customer requests that require more attention. The Knowledge Base tool suggests solutions to clients trying to solve their own minor issues, freeing support staff to handle the higher-level challenges that may arise. The Water Cooler provides a private place for your customer support staff to collaborate and discuss issues. 

TeamSupport is a suitable solution for businesses of any industry and size that have a help desk or support team