Sunview

ChangeGear by SunView Software is an enterprise-level IT help desk solution that enables companies to better track, manage, and control IT services. The system is available in both web-based and on-premise deployment models.

Constructed on the ITIL best practices framework, ChangeGear is engineered to improve IT service management lifecycles. IT management processes are automated through the system, so businesses gain greater visibility into their IT infrastructure, eliminate system downtime, reduce operational costs, ensure regulatory compliance, and improve IT service delivery. Through a self-service portal, incidents are reported via built-in processes; the system is configurable to a variety of settings, so views, advanced automations, templates, and visual workflows are all customizable; and various automation rules, including VIP ticket handling, SLA management and escalations, and ticket routing can all be adjusted depending on new business rules or to balance workloads. ChangeGear seamlessly integrates with email accounts, Active Directory, chat and other third-party applications.