Kayako

Kayako is designed to be a unified customer support platform, bringing various support channels such as email, live chat and phone all together in a fully integrated system. This integration solves many of the challenges of multi-channel customer support, allowing service departments to work more efficiently and provide better support.

Kayako includes a full-featured ticket management system, with options to prioritize tickets by a variety of factors. It can organize tickets by assigning descriptive tags or present them based on their current status or another variable. Agents and service managers can use Kayako’s macro function to create shortcuts for often repeated tasks and set up automatic notifications for specific situations.

Kayako is available in three tiers as a cloud-hosted service. The most basic provides ticketing and email management, while the top tier solution includes live chat and click-to-call functions. It is also available for on-premise installation.