Issuetrak

Compare Pricing Designed for help desk and customer support staff, Issuetrak provides a solution that includes knowledge management and field service tools in addition to support modules.

The program can be deployed on the cloud or on local servers and is applicable to a variety of industries. Users of Issuetrak gain access to several different modules to enhance their support teams. With the help desk tool, staff can monitor current activities at all times; assign new issues based on preset preferences to anyone in the organization; define service level agreements and monitor compliance; automatically audit, record, and link assets to specific users; and customize their own dashboards to only show relevant metrics.

Within the Customer Support feature, customers have the option to contact the support team or search a knowledge base and can submit service requests or check the status of an existing ticket from any web browser.