InContact

Used by contact centers around the world, inContact’s Software as a Service (SaaS)-based call center software maximizes the quality and minimizes the cost of each and every client interaction. This call center solution has all of the features your customer-focused team needs to successfully process inbound support requests. In fact, over 60,000 agents around the world use the software to systematically and effectively manage a huge call volume.

InContact can be used by small business and large enterprises alike, and is in place across a wide variety of vertical markets. Customer service and support applications are also available as part of the integrated suite.

inContact offers various call routing features, including IVR, CTI and ACD, as well as the workforce optimization capabilities: eLearning, Hiring and WFM, just to name a few. It offers rapid implementation with cloud-based solutions.