ICE

ICE, also known as Integrated Customer Engagement, is a customer engagement platform created by Enterprise Technology Solutions. It is primarily a live chat application, though it also offers a host of features designed to help businesses extract the most value out of each live chat interaction.

ICE includes a range of standard live chat functionality, such as real-time supervisor monitoring, status messages, visitor and navigation lists and a variety of visual (pop-up) and audible alerts. As with most live chat applications, ICE integrates directly into the customer’s website and is compatible with the full range of Internet browsers.

Security is built in to the ICE platform and all communications are sent over 128-bit SSL HTTPS connections. Proactive chat and post-chat surveys included with ICE can help increase visitor conversions and purchases while ensuring that customer feedback can always be provided.