Heat Software

HEAT Software is an IT help desk solution with on-premise, cloud-based and mobile options. The system integrates service management with client management, in both a web-based and server-based environment. HEAT can support any type of help desk or contact center with voice-enabled solutions by combining common phone technology with the service desk application. Managers can monitor employee productivity with centralized reporting and more than 200 templates. 

This platform includes all core offerings in a Help Desk solutions, plus expanded features such as self service, knowledge management, and communication management with telephony. HEAT also offers product training, professional service and cloud consulting. 

HEAT is best suited for organizations that need more than 10 customer service and support agents accessing the system. It works for professionals in many industry segments, including banking & mortgage, hospitality/travel, public sector, retail, and software/IT.