HappyFox

HappyFox is a fully functional and sleek looking Customer Relationship Management System that is focoused on help desk and ticket systems for a variety of big name businesses as well as small. HappyFox is an SaaS-based help desk solution which eliminates traditional licences and allows any business the opportunity to implement a new help desk system without the need of a large IT department or temporary IT hire. 

HappyFox has a ton of features to enhance the functionality including priortizing tickets, assinging automatically using a round-robin algorithm, status updates, and more. The best part of HappyFox is its ability to take all your various avenue's for customers to inquire about help, e.g. Twitter, Facebook, E-mail, Website Form, and converts all of them into one pipleine within HappyFox. No customer's request for help can be missed using this efficient method. 

For those common customer support tickets, like resetting a password, HappyFox allows you to create email templates which can be customized to provide a pleasent response automatically. Every support agent will also have the ability to see a specific customer's past requests and apepar well versed and knowledged in this specific customer's needs.