Soffront CRM

Soffront CRM

Verified

Soffront CRM is a Customer Relationship Management solution for small to mid-size companies. Soffront CRM helps businesses streamline and optimize all customer-related activity across the enterprise: marketing automation, sales force automation, customer service, help desk, field service, and more.

Soffront CRM gives businesses the tools to improve customer service while also increasing the productivity of their sales team and the effectiveness of their marketing campaigns. The software includes portals for self-service, forums and live-chat. It can also manage sales orders and help desk requests. Soffront CRM is suited to companies in just about any industry in the SMB space.

The system can also be customized to your company's unique workflow, user count and processes. Users can configure the software with easy drag-and-drop tools, with no programming or external IT knowledge required.


Cloud Deployment: No
On-Premise Deployment: No
Website: http://www.soffront.com

CRM Features


Analytics
  • Custom Dashboards
  • Custom Reports
  • Schedule Reports
  • Standard Dashboards
  • Standard Reports
Customization
  • Custom Buttons
  • Custom Fields
  • Custom Links
  • Custom Modules
  • Page Layout
  • Rename Tabs
  • Schedule Fields
Documents
  • File Management
  • File Sharing
  • Folder Sharing
  • Nestable Folders
Inventory
  • Invoices
  • Products
  • Purchase Orders
  • Quotes
  • Sales Orders
Marketing
  • Auto Responders
  • Campaign Management
  • Email Opt-Out
  • Email Templates
  • Mass Email
Sales
  • Accounts
  • Activity Tracking
  • Calendar
  • Contacts
  • CRM Views
  • Forecasting
  • Leads
  • Opportunities
  • Scripts
Support
  • Cases
  • Client Portal
  • Email-to-Case
  • Solutions
  • Surveys
Telephony
  • Auto Attendant
  • Call Queues
  • Call Recording
  • Click to Dial
  • Inbound Calling
  • IVR
  • Outbound Calling
  • Virtual Phone System
  • Voicemail
  • Voicemail-to-Email
Web Forms
  • Accounts
  • Auto Responder
  • Cases
  • Contacts
  • Leads
  • Notify Owner
Workflow
  • Alerts
  • Approval Process
  • Assignment Rules
  • Case Escalation Rules
  • Convert
  • Field Updates
  • Rules
  • Tasks
  • Time Based Actions
  • Webhooks

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