Infor CRM

Infor Supply Chain Management for Logistics Service Providers integrates warehouse management, labor management, 3PL billing, transportation management, and other critical capabilities that logistics service providers need to better manage and move information so they operate an efficient and agile enterprise. Supply Chain Execution automates and simplifies complex warehouse and transportation management processes so logistics service providers can deliver more value to their customers.

Cloud Deployment: No
On-Premise Deployment: No
Website: http://www.infor.com/

CRM Features

Analytics

Custom Dashboards
Custom Reports
Schedule Reports
Standard Dashboards
Standard Reports

Customization

Custom Buttons
Custom Fields
Custom Links
Custom Modules
Page Layout
Rename Tabs
Schedule Fields

Documents

File Management
File Sharing
Folder Sharing
Nestable Folders

Inventory

Invoices
Products
Purchase Orders
Quotes
Sales Orders

Marketing

Auto Responders
Campaign Management
Email Opt-Out
Email Templates
Mass Email

Sales

Accounts
Activity Tracking
Calendar
Contacts
CRM Views
Forecasting
Leads
Opportunities
Scripts

Support

Cases
Client Portal
Email-to-Case
Solutions
Surveys

Telephony

Auto Attendant
Call Queues
Call Recording
Click to Dial
Inbound Calling
IVR
Outbound Calling
Virtual Phone System
Voicemail
Voicemail-to-Email

Web Forms

Accounts
Auto Responder
Cases
Contacts
Leads
Notify Owner

Workflow

Alerts
Approval Process
Assignment Rules
Case Escalation Rules
Convert
Field Updates
Rules
Tasks
Time Based Actions
Webhooks

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